Refund policy

Changes and Cancellations

If you need to modify your order or subscription, please contact us at online@jillsfloral.com.au. We will always do our best to accommodate last-minute changes. However, we can only guarantee changes, including to the delivery address and card messages, if we receive not less than 24 hours notice.

If you need to cancel a single order, please give us not less than 24 hours notice before the requested delivery date. In such cases, a full refund will be provided. If you give less notice, we may issue a refund if we haven't started preparing your order at the time of cancellation. To cancel your order, please email us at online@jillsfloral.com.au.

Refunds will be processed using the same method of payment. Electronic refunds may take up to 5 business days to process.

 

Returns and Refunds

Please note that the products sold on this website are perishable, natural items, and the lifespan of flowers is dependent on species, resulting in some varieties living longer than others. Fresh cut flowers have an expected average lifespan of 5-7 days, depending on the variety, conditions, and care. Please refer to our "Flower Care" page for advice on how to care for your cut flowers.

Flowers are a product of nature, and availability is dependent on seasonality and market availability. As a result, not all goods produced may be exactly as pictured on this website. By accepting these terms and conditions, you acknowledge that there may be discrepancies between the images and the produced goods. Therefore, we do not offer returns or refunds. Please contact us if you are not satisfied with your arrangement, and we will discuss an alternative solution with you.

To assist us in quality control, we may request to collect the original flowers. Unfortunately, we cannot arrange the redelivery of replacement flowers to you if the original flowers have been disposed of or the images are unavailable. We reserve all rights to request photos of the flowers and require notification of dissatisfaction within 24 hours of your delivery.